Privacy Policy

Last updated: March 2026

1. Who We Are

HELIOX ("we", "our", "us") is a solar energy and EV infrastructure company operating in Sri Lanka. Our registered address and primary point of contact is info@heliox.lk.

2. Information We Collect

We collect information you provide directly when you:

Fill in our contact or enquiry form
Request a solar system quotation or consultation
Subscribe to our newsletter or updates
Contact us via WhatsApp, email, or telephone
Use the HELIOX Solar Savings Calculator (inputs are processed client-side and not stored)

We may also collect limited technical data automatically, including your browser type, device, IP address, pages visited, and referrer URL, via standard web server logs and analytics tools.

3. How We Use Your Information

Your data is used solely to:

Respond to your enquiries and provide quotes
Schedule consultations and site visits
Send service-related communications you have requested
Improve our website and services
Comply with legal obligations

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your data on the basis of: your consent (where given), the performance of a contract or pre-contractual steps (for quotes and consultations), and our legitimate interests in operating and improving our business.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with:

Trusted service providers acting on our behalf (e.g., email hosting, analytics) under strict data processing agreements
Regulatory or law enforcement bodies where required by law

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, or as required by applicable law. Enquiry data is typically retained for up to 2 years from last contact.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@heliox.lk.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.

9. Cookies

We use cookies to provide basic website functionality and analytics. See our Cookie Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us at info@heliox.lk or via WhatsApp at +44 7537 134587.